Our Response to Coronvirus

-CORONOVIRUS-

To protect our people – staff, suppliers, and customers – during the Coronavirus pandemic, we have made some changes to the way we operate. The information on this page is regularly reviewed and was last updated on July 31, 2021.

Our Customer Service team is on hand to help, but if you have a query – whether about an existing or potential order – you may be able to find the answer below or on our general FAQs page. If you can’t find what you’re looking for, or would like to know about how we’re responding to the Coronavirus pandemic, please contact us.

-OUR SERVICES-

Are you open?

Yes. You can still shop online, at a retailer, or by contacting our Concierge team.

How can I contact you?

You can get in touch with us via our "contact us" page, or via the live chat service on our website. You can also email us at concierge@goldiestea.com. You may find the answer to your query on our FAQs page.

Are you hosting events?

We are beginning to plan our next season of events, which will include virtual and in-person events. If you would like more information, please contact us at concierge@goldiestea.com

-PROTECTING OUR STAFF-

The well-being of our team is paramount. We remain open, but we have made some changes to the way we operate to ensure a safe working environment for our people. Every staff member working in our facility has the government-recommended safety equipment and their own work tools to avoid contamination.

-SUPPORTING RETAILERS-

We are in regular contact with our family of retailers, to support them in as many ways as possible, and keep them up to date with what is happening in our business. Our retailers range from the more iconic restaurants and bars to food truck operators just getting started.

In the current climate, it is these smaller businesses who need our support most.